Our FAQ is here to guide you ! Do not hesitate to contact us if you have not found your answer ...
Two options are available: - You can create your account directly in "My Account" on the top right of each page. - You can create your account during the checkout. Simply select the items you want and click on "View Cart" and "access to payment". Then you will be able to fill out the provided form. Finally, click on "Submit" at the bottom of the page. An email will be sent to confirm the creation of your account and confirm your email address.
Go to the top right on "My Account" area. When you need to login, click on "forgotten password". Then, A new password will be sent to the email address you used to create your account.
If the order was paid and validated, it is not possible to change or cancel. Orders are automatically sent via a data flow logistics to process quickly. Changing delivery address is also not possible. It is therefore important to check the shipping & billing information, content of the basket before final acceptance.
As soon as your order is shipped from our warehouse, an email is sent to you to confirm shipment of your package. The message includes the summary of the order and a package tracking number.
The return of products ordered at the end of exchange or refund, must meet the following conditions: • This return comes within the statutory period of 14 days from receipt of the order; • Products returned must be new, unused and in their original packaging; • The return procedure on the website must be respected (Purchase completed return invoice attached to the package) NB: Exchanges are possible for the same model, as originally ordered, (either a color change or for a size change request) or a model of the same value available in stocks The return costs are borne by the customer.
Here is the procedure for the return of your parcel. A receipt we will refund your or his exchange. We remind you that in accordance with Article L. 121-20 of the Consumer Code, you have a 14-day withdrawal period from the receipt of the products ordered to exercise your right of withdrawal without having to justify reasons or pay penalties. Past the deadline, the delivered products shall be deemed compliant and accepted by the customer. The return costs are borne by the customer. To return a product: - Click on "My Account" at the top right of the website What For - Log into your account : "I ALREADY ACCOUNT" or "TRACKING UNIQUE" if you have placed your order as a "GUEST" - Then go into space "my orders". - Download and print your voucher of return and your invoice. Then fill out the forms. - Simply put the shoebox in the carton, then insert the voucher and invoice. Attention, it is essential to put the box in a package (cardboard, etc ...), the boxshoes itself is not an acceptable package. The Client must return items by mail (Relays packages are not accepted) to the following address: DIMOTRANS GROUP WHAT FOR - Service retour web Zone industrielle Satolas Green Avenue de Satolas Green 69330 Pusignan France Note that the store returns will not be accepted without prior request to What For customer service by mail:firstname.lastname@example.org .
You have received a wrong item or the wrong size? We are sincerely sorry. Our customer service will be happy to assist you as quickly and to do this, simply send an email to claim to email@example.com . The shoes will be returned to us so that we can resend you the right pair or failing to reimburse the article. If you received a faulty pair, send us photos to firstname.lastname@example.org so we can find the fault. Upon receipt of these items, we are committed to process your request as soon as possible. If the package is damaged and / or open it up to the customer to refuse delivery and notify the driver.
The customer will be refunded the amounts paid upon receipt and verification of the return of his articles and at the latest within 14 days of the date on which it exercised its right of withdrawal.
All purchases made on our site on pages protected and secured by the company Ogone, more information is available in our Conditions of Sale. Upon payment, the Customer indicates the card number, expiry date and security code on the back of his credit card. These data are automatically transmitted in encrypted mode (SSL) to be checked to prevent abuse and fraud. To fight against fraud and identity theft, it is possible that recommended What For contact you (by phone or email) to conduct checks. In order to ship your order as soon as possible, thank you in advance for kindly reply to our requests. Once verified, your order will be shipped. To fight against fraud, the website features the enhanced security system 3D-Secure payments.
If you still can not find the answer to your question, our customer service is available. Leave a message via our Contacts section, you will receive an answer as soon as possible.